Get in Touch With Us
Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or just want to tell us what you think? This page covers the best way to reach the Best Online Casinos team and what you can expect once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of our editorial team will read it before anyone replies. We aim to get back to you within two working days, though enquiries that need fact-checking against a casino's current terms can occasionally take a little longer.
A short summary of what your message is about at the top of the email helps us route it to the right person straight away, whether that's a review query, a correction, or a general question about how online casinos work.
What Readers Usually Contact Us About
- Payout speed and bonus terms — Questions about how a specific welcome offer works, what wagering requirements apply, or how long withdrawals typically take at a given site.
- Corrections — If a bonus percentage, rating, or licensing detail we've published looks out of date, tell us. Offers such as those from Raging Bull or Ignition change over time, and we rely on readers to help flag anything that no longer matches what a casino is advertising.
- Content suggestions — Ideas for topics you'd like us to cover in more depth, such as specific payment methods, mobile play, or state-by-state legality.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We can point you toward self-exclusion tools and national support organizations, and we treat these messages with care and without judgment.
- Partnership or editorial enquiries — If you represent a licensed operator or a relevant organization, introduce yourself and explain what you'd like to discuss.
What We Can and Can't Help With
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, access anyone's player account, or override a casino's own customer support team. For account-specific issues — a stuck withdrawal, a bonus that hasn't credited, or an identity verification (KYC) hold-up — the fastest route is always the live chat or support line of the casino itself, since only they can see your account.
What we can do is help you understand what a casino's terms actually mean, explain how return to player (RTP) and licensing generally work, or point you toward reputable resources if something about an offer looks off. If you think you've come across a scam, misleading advertising, or a site posing as one of the operators we cover, let us know the details and we'll look into it.
Before You Play at Any Casino
While you have our attention, a few practical checks are worth doing before you deposit anywhere:
- Confirm the casino holds a valid gambling licence and check the licensing body named on its site.
- Look for HTTPS encryption in the browser address bar before entering any personal or payment details.
- Read the bonus terms in full — wagering requirements, game restrictions, and expiry dates all affect what a welcome offer is actually worth.
- Set a deposit and time limit before you start playing, not after.
- Never gamble with borrowed money, and stop if it stops being fun.
If you're outside the reach of most US-licensed platforms or looking for alternatives, our page on Best Non GamStop Casinos 2026 covers a different set of options worth understanding first.
How We Handle Your Message
Every email is read by a person, not filtered through an automated bot and forgotten. We don't sell or share reader emails, and we only use the details you send us to reply to your specific enquiry. If your message is about a factual error on the site, we'll confirm once it's been checked and corrected.
Best Online Casinos is edited with input from Noel Okoye, and our fact-checking reflects information current as of {{ "Sep 7, 2026" }}. Casino offers, bonus terms, and licensing details can change without notice, so always confirm current terms directly with the operator before you commit any money.
A Quick Note on Responsible Gambling
If gambling has stopped feeling like entertainment, or you're worried about your own play or someone else's, mention it when you write in and we'll point you toward self-exclusion programs and national support services available in the US. You don't need to have a specific question about a casino to get in touch about this.
Whatever brought you to this page, thank you for taking the time to reach out. We read every message and reply to as many as we can.